Grievance Redressal

GRIEVANCE REDRESSAL POLICY

Effective Date: 28 June 2026

Stentorian Foundation is committed to providing transparent, fair, and efficient grievance resolution for all users of the SFIMS platform.

1. Purpose

This policy establishes a formal mechanism for addressing complaints, disputes, suggestions, and grievances.

2. Who Can Submit a Grievance?

• Applicants

• Interns

• Mentors

• Educational Institutions

• Partner Organizations

• Website Users

3. Types of Grievances

• Application Issues

• Verification Delays

• Certificate Issues

• Technical Problems

• Payment Concerns

• Portal Access Issues

• User Conduct Complaints

• Data Privacy Concerns

4. Submission Process

Grievances may be submitted through:

Email:

support@stentorianfoundation.org

Please include:

• Name

• Registered Email

• Application ID (if applicable)

• Description of Issue

• Supporting Documents (if any)

5. Resolution Timeline

Acknowledgement:

Within 3 Working Days

Investigation:

Within 15 Working Days

Final Response:

Normally within 30 Working Days

6. Fair Investigation

Each grievance is reviewed objectively by the appropriate authority before a decision is communicated.

7. Escalation

If a user is dissatisfied with the initial resolution, the matter may be escalated for further review.

8. Policy Updates

This policy may be revised periodically.

9. Contact

Stentorian Foundation

Email:

support@stentorianfoundation.org

Website:

https://internship.stentorianfoundation.org